lackbd Privacy Policy
Your personal information matters to us — find out how lackbd keeps your information secure.
Introduction and Applicability
lackbd ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to ensuring the security of your personal information.
This privacy policy applies to lackbd's website, mobile application, and all related services. By using lackbd's services, you are considered to have accepted the terms set out in this privacy policy. If you have any questions about this policy, please contact our support team.
Important: This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. We may update this policy from time to time — you will be duly notified of any changes.
What types of information we collect
We collect the following types of information to operate lackbd's services properly:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- National ID number or passport number (for identity verification)
- Current address and contact details
- Mobile number and email address
2.2 Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account details (required for processing transactions)
- Deposit and withdrawal history
- Transaction date, time, and amount
2.3 Technical Information
- IP address and device type
- Browser type and operating system information
- Session duration and service usage patterns
- Information collected from cookies and log files
2.4 Gaming Activity Information
Your gaming habits, preferred game categories, bet amounts, and win/loss history are stored. This information is used to improve the user experience and to ensure responsible gaming.
Purpose of Data Use
lackbd uses your personal information only for specific and legitimate purposes. The main purposes for which we use your data are detailed below:
- Account Management: For registering, verifying, and managing your account.
- Service Delivery: For the smooth operation of games, bonuses, promotions, and related services.
- Transaction Processing: For handling deposits, withdrawals, and payment-related activities.
- Customer Support: For responding to your complaints, inquiries, and support requests.
- Security: For preventing fraud, money laundering, and unauthorized access.
- Responsible Gaming: For identifying patterns of excessive gaming and providing the necessary support.
- Legal Compliance: For complying with applicable laws and regulations.
- Service Improvement: For improving lackbd's services and user experience.
Please note: We do not send any marketing or promotional communications without your consent. You may opt out of such communications at any time.
Data Storage and Security
lackbd follows industry-standard technologies and practices to ensure the security of your personal information.
4.1 Data Retention Period
Data is retained for as long as your account is active and, after account closure, for the period required to meet legal obligations. Financial transaction data is retained for the period specified in accordance with regulatory authority guidelines.
4.2 Technical Security Measures
- SSL encryption — your data remains fully encrypted during transmission.
- Two-Factor Authentication support.
- Regular security audits and vulnerability testing.
- Restricted access controls — only authorized personnel can view sensitive information.
- Firewall and intrusion prevention systems.
4.3 Response to a Data Breach
If there is any reason to believe that the security of your information has been compromised, lackbd will immediately notify the affected users and take the necessary remedial action.
Sharing Information with Third Parties
lackbd does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support services. These partners receive only the information necessary to carry out their specific responsibilities and are required to comply with our privacy standards.
5.2 Legal Obligations
lackbd may be required to disclose information in response to a valid order from a court, government authority, or regulatory body under applicable laws of Bangladesh.
5.3 Fraud Prevention
Information may be shared with the relevant authorities to assist in the investigation of fraud, money laundering, or other illegal activities.
Our commitment: lackbd never sells or transfers your information to third parties for advertising purposes.
Cookies and Tracking Technologies
Various tracking technologies are used on lackbd's website and application to help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Strictly necessary for login sessions and security — these cannot be disabled.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For analyzing site usage and improving services.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, disabling cookies may cause some lackbd services to not function properly.
Your Rights Regarding Your Information
You have the following rights regarding your personal information, and lackbd fully respects these rights:
- Right to Know: You have the right to know what information we hold about you.
- Right to Rectification: If any of your stored information is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Right to Object: You may object to the use of your information for specific purposes.
- Right to Portability: You may request to receive your information in a structured format.
To exercise these rights, contact our customer support team directly. We make every effort to respond to your request as quickly as possible.
Protection of Minors
lackbd strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and over only.
Through the age verification process at registration, we ensure that no minor can use lackbd's services. If we have evidence that an account is being operated by a minor, that account will be closed immediately and all related information will be securely deleted.
To parents and guardians: If you suspect your child is using an online gaming platform, please contact us and we will act promptly.
Policy Changes and Updates
lackbd may update or revise this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A special notice will be displayed on the website.
- Details of the changes will be sent to your registered email address.
- The "Last Updated" date on this page will be changed.
If you continue to use lackbd's services after the revised policy is published, you will be considered to have accepted the new policy. If you do not agree with the new policy, please contact our support team to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact our dedicated support team: